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Build your videoask

Questions and discussions about building videoasks

  • 345 Conversations
  • 1,394 Replies
345 Conversations
Voice
VoiceExplorer
asked in Build your videoask
Canada Flag appears in wrong colors

The Canada flag's white color in the contact form appears correctly in the setup menu but it appears "transparent" in the videoasks. See example below. Other flags with white color don’t have the problem, just the Canada flag.I hope the team fixes it promptly.  

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Community Team
EMMAVR
EMMAVRExplorer
asked in Build your videoask
Can I upload videos taken elsewhere and integrate them into other VideoAsk videos?

Is it only possible to use videos filmed on VideoAsk or can other videos be integrated into the system?

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Community Team
APF
APFExplorer
asked in Build your videoask
Video not loading, but can hear the audio

Hello, the respondent for my videoask uploaded their video response. So the video is 8mins long, the video is not loading and it was buffering. Meanwhile their audio only plays for like 3 mins, then it went silent. Is this issue occuring because of my respondent’s connection issue or is it because of a plan needing to be upgraded and that’s why it causes the issue? I’d be happy if you could assist me on this.

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APF
B
Bangpura bfExplorer
asked in Build your videoask
bf

J'espère que vous pouvez me dire que je vous avez reçu votre compte Google Translate:I hope you can tell me that I got you your account

534
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Community Team
Davin
DavinSocializer
asked in Build your videoask
VideoAsk accessibility?

Hi VideoAsk/Typeform team:We understand that Typeform is WCAG 2.1, Level AA compliant and that you also offer an accessibility checker. Given that we use VideoAsk as both a standalone platform and embed VideoAsk in our Typeforms, we would like to know whether or not VideoAsk shares the same WCAG compliance.We were recently informed that one of our VideoAsks failed to work with JAWS screen reader, so we would like to understand the inherent limitations and workarounds.Thank you!

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Community Team
Firma Mes
Firma MesExplorer
asked in Build your videoask
Mulitiply personal contact data collection forms

Hi there, I have a problem. The way Videoask is now designed, it is -from what I see- impossible to create some last questions like “I want to stay updated on the project”, “I can be emailed for extra questions”, “My voice can be used in the project” “none of the above”… I need this since I am using it for a research for a theatre project… I needed to put these sentences into answer options, but some of these answer options need to lead to the data collection form, which can only be automated for all the answer options i filled in as mentioned above. But for example for one or two answer options they do not need to be leaded to that form, because it is only linked to these but I do need to make them check a consent box (as is not possible to separate from the contact details collection form). The form further needs to be anonymously. Can someone help me out with this?

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Liz
Community Team
Bronson Nicholas
Bronson NicholasExplorer
asked in Build your videoask
Mailing Information

I sell physical products online – and I would like to use VideoAsk for this, but find it limited in one crucial aspect. VideoAsk has a built-in Billing Information (Payments) form, however it does not have a built-in Mailing Information (Shipping) form.Having an option to collect Billing Information + Shipping Information within a “Payment” section would be an absolute game changer for e-commerce (IMO). It may substitute the need for a Shopify storefront.• Can we make this happen?• Is there a solution I’m not aware of?Thanks,Bronson 

424
Brian Platte
Todd Rhoades
Todd RhoadesExplorer
asked in Build your videoask
Multiple responses to videoask from same respondant

Sorry, I actually posted this in the typeform Q&A originally. I have a long videoask (about 25 questions) that I am using for a screening job interview.I realize that longer videoasks will have some issues with retention (from start to finish).But the majority of the people that are filling out my videoask are somehow creating multiple new conversations.  So rather than one submission, I’m getting 3-5 in some/most cases. Here is what I am seeing:1  -  One my first steps is to ask for a file upload of their resume.  This nearly always comes as a separate entry.2  -  It appears that people are maybe leaving and then coming back and starting over from scratch.  Why would this be happening on such a consistent basis?  (I’ve checked and test the videoask and it seems to work flawlessly3  -  A separate issue, but I have a good percentage that say that they can’t get the video to work.  I get that there will be some technically challenged people, but it seems to be a fairly sizeable numbe

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Todd Rhoades
Gina Suzanne
Gina SuzanneExplorer
asked in Build your videoask
URGENT: more minutes needed

Hey VideoAsk Team,We've been trying to upgrade our account for almost a week now because we've run out of processing minutes, but we still haven’t heard back. We’ve been submitting the form daily and even tried using the video call feature multiple times, but no one was there to pick up.This is really disrupting our business—we’re a recruitment agency, and we rely on VideoAsk to vet candidates through their video responses. We need to upgrade ASAP so we can keep things moving.Can someone help us get this sorted right away?

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Community Team
Anthony Adda
Anthony AddaExplorer
asked in Build your videoask
calendly mobile phone problem

Hello, leads can’t access to the booking, through calendly when using mobile phone.But it’s working on web devices.any idea?https://streamable.com/277zhq

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Community Team
Valentina Popescu
Valentina PopescuExplorer
asked in Build your videoask
Remove : You can practice before sending

Hello. I have just purchased  Video Ask for my language school, for my English language level test. Because it is a language level test / assessment, I cannot give the students the possibility to practice before sending the answer. Cause they could look up unknown words and prepare their answers in advance. So I won't be able to properly assess their level and offer the correct course. Is there a way to at least remove the You can practice before sending so they don't know it exists or not even give them the possibility to repeat? Thank you

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Community Team
AriA
AriAExplorer
asked in Build your videoask
Feature Request: Add Virtual Background / Blurred Background on webcam upload? ETA?

+1 request here for the ability to add virtual backgrounds or blurred backgrounds on webcam video recorded uploaded. We are considering moving away from using VideoAsk for customer support, as it does not allow our communication to stay on brand.Moreover, the lack of blurred background option, also doesn’t protect the privacy of those who are attempting to communicate. I understand that backgrounds is on the feature list. Any ETA on its release would be greatly appreciated. Thanks!  

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Community Team
Tharun Sonti
Tharun SontiExplorer
asked in Build your videoask
Save/Resume Progress of VideoAsk Submission

Hi,  We use VideoAsk for onboarding + ask our clients various questions regularly. They’re loving it so far. 1 major issue - sometimes our VideoAsk can have a bunch of questions and take quite some time. In case a user is unable to complete it in 1 sitting - our users need to be able to save their progress and resume. How do they do this? Is this an upcoming feature? Can they at least skip questions if they’ve already submitted once? If we capture name + email - can we let them resume progress or skip questions? I know partial submissions are visible in the VideoAsk form folder - but if someone wants to resume - can they input their name/email and resume where they left off? We’re trying to provide an excellent customer experience and if their browser freezes/shuts down or they just need more time before resuming their VideoAsk submission - being unable to save your progress and having to start again from scratch leaves a sour taste.. Is there a way to send out a big VideoAsk in smalle

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Community Team
J
JeroenCoExplorer
asked in Build your videoask
Videoask logic without destination

Hi,After each video users get the choice to click on one of the presented buttons. With that option, I can lead them to (1) another step in the flow, to (2) the end screen and to (3) a URL. That works fine.My question is: I also want to lead them to no other destination. Why? Because I want to add a button with the text ‘I want to see this video again', but when visitors click on that button they get another destination. Is it possible to [Choose a destination => 'Stay on the same page']?Best,Jeroen 

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Community Team
yuki horage
yuki horageExplorer
asked in Build your videoask
full-screen

How can I make the video full-screen and have the answer button appear below it?

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Community Team
LISA.B
LISA.BExplorer
asked in Build your videoask
Video answers

Dear community,I am looking for an option to ASK per video + receive the ANSWERS in a video too. Is that possible?Thanks in advance! KR, Lisa

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Community Team
Lee-Michael Pronko
Lee-Michael PronkoExplorer
asked in Build your videoask
Whitelabel VideoAsk + Partner Program?

I absolutely love leveraging VideoAsk and the opportunities it creates for customers to showcase who they are, stand out in their industries, qualify leads, save time, and gain valuable insights into customer behavior.I’m curious—has anyone else explored whitelabeling VideoAsk?At my agency, we use VideoAsk to humanize customer acquisition. We whitelabel and resell it, script and edit videos, build funnels, embed them into social platforms and websites, and even manage them for our clients.Is there a partner program at VideoAsk? We’d love to join, champion it, and help it grow!P.S. I previously built a video dating app and am a big advocate for video storytelling. My business partner is a filmmaker, so we’re always championing the power of video for brands.

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Community Team
valentinaB
valentinaBExplorer
asked in Build your videoask
videoAsk layout

Hello. I am new to videoAsk and want to use it for a video-based survey. Currently, I can position the prompt answers in one column to the left of the video. I want them to float, so that I can position them in two columns, or above / below/ left / right of the video. Is it possible? Or is there a kind of open code that allows me to do it myself?

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Community Team
Amos
AmosExplorer
asked in Build your videoask
Playing the videos automatically without having to press 'Play'

My VideoAsk behaves differently on my PC’s Wiindows web browser (Chorme) versus my iphone Chrome browser.In both cases, the first video starts in autoplay (muted until I press the ‘Play’ button.That’s good. On my PC, all the next videos play automatically without having to press ‘Play’. That’s good.However, in the iphone, every video only starts playing after you press ‘Play’.How can I make the 2nd video (and the ones after it) play automatically, without the ‘Play’ button?

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Community Team
AlexandreA
AlexandreAExplorer
asked in Build your videoask
Make a video of the full conversation including questions and answers.

Hi everyone, I am looking to automatically make complete videos of the complete conversations. Including the videos of my questions pre-made on videoAsk and the answers of my users. Do you have any idea how I could do that ?!Thanks in advance !

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Community Team
C
ChristopherRealMarketing60Explorer
posted in Build your videoask
How to create and request a video testimonial from a customer?

I’m new to Video Ask. I’m interested in learning how to collect video testimonials from clients, by asking 3 questions.Can I just email a link to a client? Can the video include, say, 3 questions which will each produce a video clip that can be turned into one video automatically?I already use customer testimonials (or customer case studies) on my website – have most recently used Vocal Video but want to move to Video Ask, as I’m already using Typeform – see https://www.real-m.com/video-testimonials/I need to be able to get video testimonials on for my marketing consultancy clients as well, preferably with my clients’ branding, or perhaps unbranded.Many thanks.Christopher

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Community Team
Nathaniel Loe
Nathaniel LoeExplorer
asked in Build your videoask
Videoask : autoplay videos?

Hi - is there any way we can get videoask video questions to autoplay?

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Rishish Pandey
Jeff Baird
Jeff BairdExplorer
asked in Build your videoask
Branding and Overlay text in API

I'm building out a process to speed up creation of forms (Videoasks). I've consulted the documentation at GetPostman but there are two things I'm having trouble with:Branding - In the Retrieve form by ID action, I can see in the response that there are nested parameters for branding, including branding_id . However, the POST action for new forms does not appear to accept branding_id as a parameter. Is there a way to specify the branding ID of a form (VideoAsk) with the API? Overlay text - In the Retrieve a question action, I am able to see a parameter called “label” which appears to correspond to the overlay text. However, the POST action to Create a question and the PATCH action to Update a question both do not appear to accept “label” as a parameter. Is it possible to specify the Overlay text via the API?

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K
Coalition
CoalitionExplorer
asked in Build your videoask
How to remove upload button from toolbar in video answer?

Hi, We are looking to use videoask at a fanzone for visitors to leave messages. We only want them to record a message via the touchscreen webcam and not be able to upload pre recorded files from the mini PC that we will be using. Can we remove the toolbar that appears to the top of the screen before record mode?

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Community Team
Austin McMichael
Austin McMichaelExplorer
asked in Build your videoask
Video Ask change recording method to upload via api

I am using the “Create a form” endpoint of the Video Ask API to dynamically create new forms. Is it possible to set the recording method to “uploaded” vs “streaming” using the api?Thanks

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