Hi ​@Pascal Hollenstein Happy Monday! Thanks for stopping by the community. 

Yes, VideoAsk is still active along with their support team! Do you mind letting us know if you used your account email here to contact them? You can also post your question here - we’re happy to help!

I used the [email protected] mail. We were in contact before and I answered to the Videoask mail but I don’t get any answer anymore.

Hey ​@Pascal Hollenstein I’m just checking with the team that they’re receiving your emails, I don’t suppose the replies are going into your spam folder?

Hi ​@Pascal Hollenstein I’ve checked with the team and they’ve been replying to your messages. It looks like for some reason they’re not arriving in your inbox. Could you try contacting them ([email protected]) using a different email address to see if that solves it?

Hi ​@Pascal Hollenstein just checking in, were you able to try and different email address to contact support? Let me know if you’re still having issues!