Charges after account cancellation | Community
Skip to main content

Hi everyone,

 

I canceled my VideoAsk account, but I’ve noticed I’m still being charged even after the cancellation. Has anyone else experienced this?

 

I’d like to understand if this is an isolated case or if there’s something else I need to do besides canceling through the platform. Any tips or shared experiences would be greatly appreciated!

 

Thanks!

Hi ​@ArturEcomuncia sorry to hear this, have you reached out to the VideoAsk support team yet to find out what the issue is? I would recommend dropping them a message ([email protected]) so they can check your account 😊

Hi! Thanks so much for your reply 😊

Yes, I’ve just sent an email to the support team explaining the situation. Hopefully they can sort it out soon!

 

Appreciate the help 🙏

No problem ​@ArturEcomuncia let us know if there’s anything else we can help with in the meantime!

Reply


Still need help?

Don't be shy and ask the community.

Ask your question here!
Community T&Cs
OSZAR »